Madrid & Surrounds, Spain

Ormina Tours provides land services in Europe. We cover most of Europe and are continually expanding. If your destination is uncommon, please contact us to confirm availability.

We offer Small Group Journeys on set departure dates (max. 12 guests for 2026), tailored private journeys (full F.I.T. services), and booking and coordination of accommodation. From airport transfers to fully customised European travel, we cover everything, except flights

We are an Australian company with offices in Sydney and Perth, as well as a team in Europe to ensure seamless service delivery. While based in Australia, we cater to clients globally and partner with over 250 travel agents across Australia, New Zealand, and the USA.

Europe offers charm year-round. May and September are popular for Australians, while beach destinations are busiest in August. Most Small Group Journeys run between April and October, while private journeys are available year-round. Early planning (at least 6 months) is recommended for busy regions like the Amalfi Coast.

Yes, we require all clients travelling to have travel insurance as this is a requirement for Tour Operators Insurances, otherwise guests must sign a release and discharge of liability waiver for us to accept the booking. If you need assistance arranging insurance, just ask.

We tailor all journeys to our client’s travel preferences and needs, including any mobility challenges whether it is special vehicles, travel scooters, hotel rooms with accessible showers and hoists. We also have expertise on most attractions and towns to know which are more accessible than others.

With our Small Group Journeys, any significant mobility challenge requires an accompanying minder/helper to attend on the tour as it is not always possible for our Tour Directors, drivers and guides to offer continuous care in a group environment. If you have any questions or concerns, please contact us.

Our Small Group Journeys are designed for a maximum of 10 guests (12 guests in 2026) to ensure an intimate experience. A minimum of 2 guests is required to guarantee departure (4 guests in 2026).

Should fewer than four guests be booked, you will have the exclusive opportunity to enjoy the same itinerary as a private journey at a preferential rate, giving you the confidence and certainty to book in advance. If you do not wish to undertake the small group journey itinerary as a private journey and we advised within the require deadline as disclosed, we will provide you with a full refund.

Our itineraries include accommodation, transportation, guided activities, and meals as marked – B (breakfast), L (lunch), or D (dinner). Exclusions typically include flights, city taxes, personal expenses, and any items not explicitly listed in the itinerary.

Tipping is optional but appreciated for exceptional service. After booking you will be provided with some tipping guidelines should you choose to do so.

Each guest can bring one standard checked bag and one carry-on. Please inform us if you need to bring extra luggage.

Private journeys (named City Breaks and Regional Discoveries) are not tours with other people. They are suggested itineraries for the city/region that can be fully customised with prearranged services, allowing independent exploration.

For private itineraries, we recommend hotels in our itineraries, we can certainly work to accommodate your preferences.

Hotels are set for Small Group Journeys but you can opt to upgrade your room.

Tours (that is our Small Group Journeys) are priced in AUD for Australian residents, NZD for New Zealand residents, and USD for US residents. Other nationalities will pay in AUD unless otherwise arranged.

Prices are fixed once paid in full. In rare cases of significant currency fluctuations, unpaid bookings may be subject to price adjustments. If this occurs, we will contact you or your travel agent to advise you and you will have the option to either pay the full tour price by a certain date or accept the increase.

Yes, though credit card fees may apply. Domestic wire transfers are also accepted.

Deposit amounts vary on the size of the booking and whether the booking includes tickets and admissions that maybe non-refundable or non-transferable after purchase. Full payment is due 3 months before your first service date.

Changes incur a $100 fee per request unless additional services are added. Cancelling more than 50% of services is considered a cancellation, and fees will apply.
Any cancellation made by you prior to your travel (including any changes to your departure date) will result in the following cancellation fees:

Days of notice from notification to first date of service:

• 91+ days: Loss of deposit
• 90–75 days: Loss of Booking Deposit and 50% of the balance of the Tour Price
• 75 days or less: Loss of Booking Deposit and 100% of the balance of the Tour Price

We always advise our clients to purchase comprehensive travel insurance to cover any unforeseen cancellations.

• Follow local laws, wear masks, and maintain social distancing as required.
• Do not travel if you are symptomatic, recently exposed, or COVID-positive.
• Stay updated on airline and country-specific protocols.