FAQ

Travelling with Ormina

How many people are on your tours?

We guarantee tours to run with 2 people and our maximum size is 10 passengers on our Small Group Journeys.

What class hotels do you use?

We use only 4 and 5* hotels on our Small Group Journeys.  We are able to secure all hotel categories for private journeys and City Breaks.

Do I need to have travel insurance?

Yes, we require all clients travelling on our Small Group Journeys to have travel insurance.  We highly recommend clients travelling on a City Break or private journey to also take out travel insurance.

What services are included in Small Group Journey price?

Our land journeys are fully inclusive.  Your transportation is fully arranged including airport transfers at the start and end of your trip arranged around your flight schedules.  Breakfast is always included with lunches and dinners varying by tour.  These are clearly marked within the itinerary with either a B, L or D.  Your hotels, transportation, admission tickets and tips will all be prearranged so you can relax and enjoy the journey.

Are flights included in the tour price?

No, our tour prices are not inclusive of flights.  We prearrange airport transfers but your flights need to be booked independently.

What if I just need a hotel?

We can help you arrange any or all of your trip to Europe.  We can book single hotel rooms or coordinate private guides all the way through to complicated private journeys.

Can you cater to clients with accessibility challenges?

A standard level of fitness is required for our Small Group Journeys however we can coordinate city breaks and private journeys for clients who have mobility challenges.  We have wonderful guides and escorts who specialise in accessible travel and have planned trips for many clients who were in wheel chairs or needed travel scooters.  Europe is very accessible and we can ensure your trip is seamless and stress free.

Pricing/Payment

What currency are your tours priced in?

The tours are quoted in AUD for Australian residents, USD for US residents and NZD for NZ residents. We have price lists in each of these currencies. All other nationalities should pay in AUD. If you would like us to quote in another local currency please contact us.  

You can find our 2018 prices here:

2018 Prices AUD

2018 Prices USD

2018 Prices NZD

Will your prices change with currency fluctuations?

We aim to keep our prices both competitive and stable.  There are some exceptional circumstances where due to significant currency fluctuations we need to amend our prices.  If this does happen we will contact any clients who have not yet paid in full and give them the opportunity to pay the remaining balance at the current price.

Do you accept credit cards?

Yes, we accept all major credit cards.  We add a 3% surcharge for all credit card payments.

What deposit is required at booking?

Our deposit amounts vary depending on the size of the booking.

Booking Amount Deposit per Person*
$2000 or less $100pp
$2000-$6000 $500pp
$6000 or more $750pp

*Singles supplement an additional $250pp

Refunds

What happens if I have to cancel a tour?

Any cancellation made by You prior to Your Tour Departure Date (including any changes to Your Departure Date) will result in the following cancellation fee:-

Days of notice prior to Cancellation charge:

  • 91 days and over
 – Loss of deposit
  • 90 to 75days
 – Loss of 50% of Tour Price
  • 75 days or less – Loss of 100% of Tour Price

Tour price includes booking deposit.

We always advise our clients to purchase comprehensive travel insurance to cover any unforeseen cancellations.  Please contact us if you would like to get a quote on travel insurance or have any questions regarding your current policy coverage.

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